FAQs

Redicare Mobile Health Service is a mobile medicine and telehealth company providing urgent care services in the privacy of your home or other convenient location.

We currently accept Medicare, Aetna and Cigna insurances. If you are insured by a non-participating insurance provider, a receipt for services rendered can provided upon request to submit to your insurance company for potential reimbursement. All cash payments and copays are due at the time of service. Continue to check with us as we add other major insurers in the future.

If you are insured by one of our participating insurance providers, you will be expected to pay your copay at the time of service and your visit will be billed to your insurance company as an in-network urgent care visit. If you are uninsured, you may pay for your visit out of pocket. We accept payment by credit card, HSA, HRA and FSA. Payments are collected at the time of visit.

If you do not have insurance or we do not participate with your insurance provider, we accept a flat rate payment of $75 for a televisit and $225 for an in-home visit. These fees are due at the time of visit.

Call us today to speak with a staff member for information on group and family rates.

We currently serve Montgomery, Frederick and Prince George’s Counties in Maryland. Services to District of Columbia, Virginia and North Carolina to be announced soon.

You will see a Physician Assistant or Nurse Practitioner during your medical visit. Both are highly trained, board-certified medical professionals licensed to provide care in your state. We practice using a team-based approach and have a quality review and improvement process overseen by our medical director. On some occasions, you may be evaluated by a registered nurse if your condition warrants nurse evaluation or care only.

A telehealth visit is best for low acuity issues such as upper respiratory infection, ear infection, sore throat, pink eye, cough, urinary tract infection, medication refills, rash. Moderate acuity issues including but not limited to wounds, injuries, wheezing, abdominal pain, headache should be seen in person as these issues require more extensive examination.

We do not treat severe conditions that may be life-threatening if not evaluated promptly in an emergency room or urgent care facility such as chest pain, severe abdominal pain, dizziness, unusual headache, severe injuries. You will be directed to the emergency room for care if you request an appointment for one of these conditions. Should you have an in-person visit and it is determined your condition requires emergent evaluation, you will be directed to the nearest ER by safest route – personal vehicle or ambulance. You will still be responsible for the home visit fee.

After requesting an appointment, you will receive a phone call to review your medical request. Once your appointment is confirmed, you will be given a two hour window of time for which a medical provider will arrive at your location. We ask for flexibility due to factors such as traffic and the amount of patients scheduled on a given day. If a delay is expected, you will receive a call from your assigned medical provider.

Find a safe, quiet, private location in preparation for your visit. Your chosen space should be adequate for exam. If you have pets, please put them in a secure location before the provider arrives.

We are able to collect labs at the time of your visit if they are deemed necessary as a part of your evaluation. We may also submit lab orders to Quest or Labcorp for you to have your labs drawn at a service center near you at your convenience. Please note, we are not a mobile phlebotomy service and we do not draw labs ordered by other medical providers.

 

If you need non-emergent medical imaging a request will be sent to the radiology center electronically or you will be handed an order form to schedule your visit.   You will be contacted when your results come available. You are responsible for providing your insurance information for coverage of these services as Redicare does not cover the cost of lab work or imaging studies.

This info will be shared upon your request or the request of your referring physician after completion of your visit.