Frequently Asked Questions
General Information
What is Redicare Mobile Health Service?
Redicare Mobile Health Service is a mobile medicine and telehealth company providing urgent care services in the privacy of your home or other convenient location.
What ages do you treat?
We offer urgent care services for ages 6 months and older. Primary care and wellness services are offered to patients 18 years and older.
What geographic areas do you serve?
We currently serve Montgomery and Prince George’s Counties in Maryland. We also serve parts of Frederick and Howard Counties. Check back for the expansion of our coverage area.
What type of provider will I see during my visit?
You will see a Physician Assistant or Nurse Practitioner during your medical visit. Both are highly trained, board-certified medical professionals licensed to provide care in your state. We practice using a team-based approach and have a quality review and improvement process overseen by our medical director. On some occasions, you may be evaluated by a registered nurse if your condition warrants nurse evaluation or care only.
Are there conditions you do not treat?
We do not treat severe conditions that may be life-threatening if not evaluated promptly in an emergency room or urgent care facility such as chest pain, severe abdominal pain, dizziness, unusual headache, severe injuries. You will be directed to the emergency room for care if you request an appointment for one of these conditions. Should you have an in-person visit and it is determined your condition requires emergent evaluation, you will be directed to the nearest ER by safest route – personal vehicle or ambulance. You will still be responsible for the home visit fee.
What is Invigorate by Redi?
Invigorate by Redi is a subsidiary of Redicare. It is our wellness brand aimed to help you look and feel your best through innovative IV therapies, non-surgical weight management and complementary lifestyle solutions.
Vaccinations
Do you offer in-home vaccinations?
Yes. We offer Covid-19 vaccinations for adults and influenza vaccinations for individuals aged 6mo and older in-home. Call for more information on vaccine availability.
Are vaccinations covered by insurance?
Some insurance providers cover the cost of the vaccination.
What is the cost of vaccinations if I'm uninsured?
The cost of a regular flu shot for patients aged 6mo-64 years of age is $75. The cost of a flu shot for patients 65 and older is $100. The increased cost is due to the increased strength of the vaccination compared to the regular flu shot. The cost of a Covid-19 vaccination is $150
House Calls and Televisits
How do I know whether a telehealth or home visit is best to meet my medical needs?
A telehealth visit is suitable for low acuity issues such as upper respiratory infection, ear infection, sore throat, pink eye, cough, urinary tract infection, medication refills, rash. Moderate acuity issues including but not limited to wounds, injuries, wheezing, abdominal pain, headache should be seen in person as these issues require more extensive examination.
What if I have a telehealth visit and it is determined that I need an in-person assessment?
If there is a question regarding the appropriateness of a visit, our patient care coordinator will have a provider review to determine the most suitable
visit type to address your condition.
How can I best prepare for a home visit?
Find a safe, quiet, private location in preparation for your visit. Your chosen space should be adequate for exam and have good lighting. If you have pets, please put them in a secure location before the provider arrives.
How long does it take for the medical team to show up at my home?
Once your appointment is booked or confirmed we kindly request a 2-hour window of time for a medical provider to arrive at your location. We ask for flexibility due to uncontrollable factors such as traffic. A member of our team will call you if a delay is expected beyond your scheduled time so that you may plan accordingly.
Will you forward my visit information to my referring doctor?
This info will be shared upon your request or the request of your referring physician after completion of your visit.
Do you order lab work and medical imaging?
We are able to collect labs at the time of your visit if they are deemed necessary as a part of your evaluation. We may also submit lab orders to Quest or LabCorp for you to have your labs drawn at a service center near you at your convenience. At present, we do not draw labs ordered by other medical providers.
We refer patients to our network of medical imaging providers to offer access to in-home imaging services for certain x-rays and ultrasounds. We are not responsible for any fees incurred from other providers.
Useful Links
Hours
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Saturday: Closed
Sunday: Closed
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